The US government is recalling Samsung’s Galaxy Note 7 over battery explosions
Two weeks after Samsung first announced the recall of its exploding Galaxy Note 7 smartphone, the U.S. government is now getting in on the action.
The Consumer Product Safety Commission today issued its own recall of 1 million Note 7 phones, prompted by “92 reports of the batteries overheating in the US, including 26 reports of burns and 55 reports of property damage, including fires in cars and a garage.”
Initially, industry observers thought it was kind of weird that the agency wasn’t part of Samsung’s recall — the largest in the history of the smartphone industry. One unnamed official told Recode that it was a major screw-up on Samsung’s part. At the time of the recall, the company said it had received around 35 reports of overheating and exploding batteries.
But the regulatory mess will get sorted out later. For now, Samsung is still figuring out just how serious the damage of the recall will be to its bottom line.
The Galaxy Note 7 dazzled reviewers and was expected to sell far better than analysts initially expected, capping off a comeback year for Samsung’s phone business. With the iPhone 7’s launch earlier this month, it’s unclear just how far behind Samsung could fall if Apple surprises with strong sales numbers.
For the time being, Note 7 owners should immediately contact Samsung or their carriers to figure out what to do next.
One bit of advice: Keep the phone turned off, and do not bring it with you on a plane.